Common questions that our FAQ might have your answers.
Which payment methods are accepted?
We have integrated our payment gateway with major banks, you may perform online banking through your favorite bank portal. You may choose to pay the traditional way which is direct bank transfer to our business account. Click here for more info | * Stay tune as we are setting up PayPal as well to accept VISA/MasterCard payments.
Where do you ship the products to?
We ship mainly for all states in Malaysia, including Sabah, Sarawak and Labuan.
Do you ship internationally?
Yes we do ship internationally via Singapore Post, however do take note that some countries are not deliverable (read here for more details) and we will declare the products as Condoms. Reason being custom declaration is required and we will need to follow suit.
What are the delivery charges for Peninsular, Sabah or Sarawak?
Most of the products will be delivered through POSLAJU. Shipment within Peninsular Malaysia will be flat rate of RM 6.00, whereas Sabah and Sarawak shipment will be RM 10.00 flat rate as well for condoms. However depends on the parcel size, we will use other courier services which we deemed fit for the delivery.
What are the delivery charges for international shipment?
A flat rate of RM20 (~USD5) will be charged for first 100g. If the weight is more than 100g, the rates will be adjusted accordingly when you made the purchases.
How long will the delivery take?
Normally shipment within Peninsular Malaysia will take 1 business day to reach your door step. For Sabah and Sarawak, shipment will normally takes about 3 business days to arrive. For international shipments, it averages from 5 - 21 working days (depending on which country the delivery is meant for). * Please note that the cut off time for each delivery is before 7:00 AM GMT+8 everyday (excluding public holidays and weekend). If purchase is made after 7:00 AM, products will be deliver the next day.
Will other people know what I'm purchasing from this website?
Don't worry, all the items that we ship are discreet, meaning to say that we will not write anything related to "adult products" on the flyer. Even if your parcel accidentally open by your unwanted friends/family, there is another layer of protection which we will pack your products with non see through paper. So nobody will know what's inside. This is true for local Malaysia shipments, for international shipments we will declare the products as what you have purchased.
What exactly happens after ordering?
You will receive periodic updates through your registered emails and also in your accountdashboard order status. Updates such as your item is being process, tracking number provided and additional information that we will let you know once the item has been shipped out.
Will I receive an invoice for my order?
Yes, you will receive an automated invoice generated to your registered email address. If you choose iPay88 payment gateway, you will receive another confirmation email receipt on the payment details.
I still have some un-sexisfying questions to ask!
We would definitely love to hear from you, for faster respond you may contact us through WhatsApp at +6018-266 8693.